How do I integrate my Point of Sale with BigCommerce?
By connecting with BigCommerce, you can:
- Sell online and instore
- Manage your product and stock data in your preferred platform
- Automatically sync products and stock data between BigCommerce and Point of Sale
Choose your platform for managing products:
- Product info from your chosen platform will overwrite information on the other platform.
- You’ll need a BigCommerce and a Point of Sale for this integration. You can sign up for accounts during the integration setup.
- Make sure the stock quantities in your preferred platform are up to date.
Managing products in Point of Sale
With this setup, changes made on BigCommerce will not be synchronized to Point of Sale. Product info from Point of Sale will overwrite product info added through BigCommerce.
How do I connect the integration?
- Sign in to your Point of Sale online.
- Go to your Integrations page and choose BigCommerce.
- In the integration screen, select Connect.
- Login or signup to BigCommerce.
- Choose if you want to include prices when you sync products.
- Choose if you’d like to sync all or selected products.
- Select Finish setup.
How can I synchronize my products from Point of Sale to BigCommerce?
You have two options for syncing your products:
- Sync all the products in your Point of Sale library to BigCommerce in one go. This can only be done during the setup process.
- Choose which products you want to sync to BigCommerce from your Point of Sale product library. You can do this at any time.
Once you have set up your BigCommerce integration, you can repeatedly sync your products from your Point of Sale.
Sync products:
- Go to the product library in your Point of Sale online.
- Select the products you want to sync using the checkbox column.
- Open the Actions menu and select Assign channels.
- In the popup window, select the checkbox for BigCommerce.
- Use the Update products button to apply the change.
You can also assign a specific product from inside the product view.
How do I make sure my products show correctly in BigCommerce?
In BigCommerce, all synced products are first placed in the category labeled PayPal Point of Sale. You must move the products to relevant categories and make them visible in your webshop.
- Sync the products in your Point of Sale online.
- Log in to BigCommerce and find the synced products under the category PayPal Point of Sale.
- Move the products to the relevant BigCommerce category and update the prices if necessary.
- Make them visible in your BigCommerce shop.
How can I check the status of my sync to BigCommerce?
You can always check the sync status in the Sync log located on your BigCommerce integrations page in your Point of Sale.
- Log in to your Point of Sale online.
- Go to Integrations and select BigCommerce.
- Select the Sync log tab and review the Sync status.
How can I remove a product from the sync to BigCommerce?
To stop syncing one or more products with BigCommerce:
- Go to the product library in your Point of Sale online.
- Select the products you want to stop syncing using the checkbox column.
- In the popup, unselect the checkbox for BigCommerce and click Update products.
- Click Unassign products.
Can I have different stock levels in Point of Sale and BigCommerce?
Your stock is synchronized between Point of Sale and BigCommerce by default. You can turn this off by unchecking Enable inventory tracking inside the detail view of a product.
For certain products, you should track the stock of that product separately for in-store and online sales.
To turn on separate stock:
- Go to the product library in your Point of Sale online.
- Click on the product name to open the product detail view.
- Go to Inventory.
- Ensure that Enable inventory tracking is on.
- Select the checkbox 'Separate stock for BigCommerce'.
- Enter how much stock amount you want to allocate to BigCommerce and Point of Sale.
- Click Save.
To turn off separate stock
- Go to the product library in your Point of Sale online.
- Select the product name to open the product detail view.
- Go to Inventory.
- Uncheck the checkbox 'Separate stock for BigCommerce'.
- Select Turn off separate stock.
Which product information is synchronized to BigCommerce, from Point of Sale?
Note: Price import is only available if both platforms have the same currency. Inventory sync is only available if tracked in Point of Sale.
Product Information | Synced to BigCommerce |
Product name | ✓ |
PayPal Zettle Category | x |
Price* | ✓ |
Variant | ✓ |
Variant options | ✓ |
Product images | ✓ |
Inventory level** | ✓ |
Product descriptions | ✓ |
Product videos | ✓ |
SEO information | ✓ |
Shipping weight | ✓ |
SKU | ✓ |
Bar code | ✓ |
VAT | x |
PayPal Zettle Folder | x |
Managing products in BigCommerce
With this setup, changes made on Point of Sale will not be synchronized to BigCommerce. Product info from BigCommerce will overwrite product info added through Point of Sale.
How do I connect the integration?
- Search for PayPal Point of Sale/ Zettle in BigCommerce apps.
- Select Get this App.
- Choose if you are a New or Existing BigCommerce customer.
- Install the PayPal Point of Sale App/ Zettle App.
- Select Connect.
- Choose to manage products in BigCommerce.
- Choose if you want to include prices when you sync products.
- Go back to BigCommerce to add products or finish later.
How can I synchronize my products from BigCommerce to Point of Sale?
A channel is automatically created in your BigCommerce store called “Zettle by PayPal”.
Assign products to this sales channel to have them appear in the Point of Sale product library.
Which product information is synchronized to Point of Sale from BigCommerce?
Note: Price import is only available if both platforms have the same currency.
Product Information | Synced to PayPal Zettle |
Product name | ✓ |
Product type | x |
Categories | x |
Price* | ✓ |
Cost price* | ✓ |
Brand | x |
Weight | ✓ |
Variant | ✓ |
Variant options | ✓ |
Product images | ✓ |
Inventory level** | ✓ |
Low stock | ✓ |
Product description | ✓ |
Product videos | <No, and we don't want to sync anyway (online field) > |
Files | x |
Shipping weight | <Yes, but will be removed – online field> |
SKU | ✓ |
VAT/Tax | x |
Customizations | x |
Storefront | x |
Fulfillment | x |
SEO | x |
FAQ’s
I have a lot of duplicated products after syncing products from Point of Sale to BigCommerce. How do I fix that?
You will get duplicates if you have the same or similar products in BigCommerce and Point of Sale before setting up the sync. However, the products synced from Point of Sale will end up in a new category called “PayPal Zettle” and can easily be identified.
The integration says the setup is incomplete – what should I do?
You may not have completed every step to sync your products. Click on the BigCommerce integration and complete the setup.
Can I connect multiple BigCommerce stores to my Point of Sale?
You can only connect one Point of Sale to one BigCommerce store.
Which products will be synced?
If you choose to manage products in Point of Sale to BigCommerce, you have two options:
Sync all products during the integration setup
- Syncs all products already in your Point of Sale library
- Syncs all newly created products
Manually chose which products to sync with BigCommerce
- Syncs only the products you selected
- Syncs all newly created products
If you choose to sync products from BigCommerce to Point of Sale, this syncs all the products you assign to the Point of Sale by PayPal sales channel.
I make updates of product variants in BigCommerce, but variants don’t get changed in Point of Sale?
If you manage products in Point of Sale, all product variant changes must be done in Point of Sale.
If you manage products in BigCommerce, all product variant changes must be done in BigCommerce.
How can I change where I manage my products?
To change from managing your products in Point of Sale to BigCommerce or vice versa, you need to disconnect the integration and connect it again, choosing your preferred platform.
If you’re planning to reconnect the integration again, we suggest removing products from the platform you are disconnecting to avoid duplicates or future sync failures.
Should I include prices when syncing products?
During the integration setup, you will be asked if you want to include prices when you sync products. We recommend choosing not to include prices, and adding prices after the product has synced. This is easier because:
- You can only include prices if you have matching currency settings in Point of Sale and BigCommerce.
- This setting will affect the initially synced products as well as all future synced products, and can only be changed by disconnecting and reconnecting the integration.
When you choose not to sync prices, all products will be synced with a value of 0, and you should add the price inside the platform you synced to.
How are my taxes handled?
BigCommerce uses the tax settings in your BigCommerce store and applies them to all products synced from Point of Sale. If you sell products with different VAT rates, please make sure to update their VAT once the sync is complete. Changes you make in BigCommerce or Point of Sale to VAT are never overwritten or synced, it is not part of the integration.
Point of Sale prices always include tax but on BigCommerce you can choose whether to include tax in your prices or not.
Important: If you choose not to include taxes in the price of your BigCommerce products, but still have taxes included in your Point of Sale prices, your margins will be affected.
If you are managing products in Point of Sale, we recommend not syncing prices but instead adding your price in BigCommerce after the products have synced. Tax settings are not synced from Point of Sale, so your products will come under the BigCommerce tax rules.
There are a few exceptions: Any updates you make to the VAT in BigCommerce will not be overwritten. If you choose not to sync prices from Point of Sale, you will be able to set the prices in BigCommerce without them being overwritten.
If I sell in BigCommerce, will the inventory be updated in Point of Sale?
Yes. A sale or refund in BigCommerce will update the inventory number in Point of Sale.
If I sell in Point of Sale, will the inventory be updated in BigCommerce?
Yes. A sale or refund in Point of Sale will update the inventory number in BigCommerce, too.
What happens if I manually update the inventory in BigCommerce/Point of Sale?
Regardless of where you update your inventory, the update will be reflected in the other platform if inventory tracking is enabled and separate stock is disabled.
Can I disable syncing of inventory?
If you chose to manage products in Point of Sale, then you can turn off inventory sync for an individual product inside the product details page. Check the section “How to enable separate stock for PayPal Point of Sale and BigCommerce” for more information.
Will BigCommerce take a percentage fee of the sales made in Point of Sale?
No.
If you're experiencing issues with the integration:
Check the Sync log in PayPal Point of Sale:
Visit the sync located on your BigCommerce integrations page in your Point of Sale online. You can see more detailed information on product syncing.
Disconnect then reconnect the integration:
Some issues may be resolved by repeating the connection setup. Disconnect the integration from the BigCommerce integrations page in your Point of Sale online.
If you are planning on reconnecting, we recommend removing products when prompted to avoid duplicates or future sync failures.
Call support:
If you're still experiencing issues, contact us.